She walked me through to check my signal strength. I was only at -71 dbm. She said most 3G modems won't activate automatically if your signal is below -90 dbm. So she walked me through the manual activation. As I said she knew the Chromebook and all it's screens very well. We went into Crosh (Ctrl-Alt-T) and manually activated it from there. Now 3G works wonders and she even gave me a free unlimited day pass to use anytime I wanted! Verizon is known for it's amazing customer service and I wanna say thanks to the woman I spoke with for being so patient and helpful.
Have any of you guys activated your 3G yet? Let me know!
2 comments:
Really? I spent 2.5 hours on the phone with Verizon. Was told (by someone at the above mentioned phone #) that I needed to call TeleSales at a different #, they proceeded to transfer me to PrePaid Sales, who transferred be to another dept., etc... In all I spoke to six different Verizon Reps and still have a WiFi only Samsung 5 550 Chromebook. The last rep said the Verizon 3G should have been activated by the company I purchased it from.
Very frustrating...
I had the exact same experience as Screason, 6 different departments and then two stores later. I still don't have my Chromebook activated. Its amazing that even the people at the Verizon store have no idea what is going on, they just say 'We don't carry it here in the store so we don't know much about it'. Well that is not very helpful is it. Any suggestions on how to get this thing set up? PLEASE HELP
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